ADVICE ON NICOTINE SUPPLIES
You might find that Vape suppliers and shops could suddenly cut supply of liquid nicotine or increase their prices significantly. This is as a direct impact of the government regulation of the Tobacco industry in China. China Tobacco International (CTI) controls 97% of the Tobacco market throughout china. The CTI/ Chinese government is controlling the supply of raw tobacco to manufacturers who extract the nicotine into the pure liquid form required for E-Cigarettes. The impact of the decision to reduced supply of the raw materials is that liquid nicotine supplies have been greatly reduced. UCig have been able to secure a quality source of Liquid nicotine. This is believed to be a short-term problem while the new regulations are implemented. Once in place supply should increase again. We will be able to continue to supply you the highest quality e-liquid at the most competitive market rate.
If your question isn’t answered below, please contact us
My battery isn't working
The most common cause is that the battery has been turned off.
To turn your battery on (or off), press the button 5 times within 2 seconds. If the problem still exists, please visit one of our stores or get in touch.
My e-liquid tastes burnt when using my e-cigarette
This usually means that your coil is at the end of it's life. We recommend changing a coil every 2-3 weeks or 4-5 bottles of e-liquid, whichever comes first.
The e-liquid in your tank may also be burned so replacing this with fresh liquid is advised.
NO ATOMIZER or ATOMIZER SHORT message appears on e-cigarette's LCD screen
These messages are given when the battery cannot send any power to your coil.
This can be caused when the coil is at the end of it's life or if it is screwed in too tightly or not enough.
The LED on my USB charger is green but the battery isn't charging
This indicates a fault with the charger or a fault with the battery.
Test the battery with another charger to see if the same occurs. If it does then the most likely cause is a bad connection between the charger and the battery's centre-pin connector. We recommend visiting one of our stores with the battery so we can assess it.
Why has my e-liquid changed colour / gone dark?
This usually happens for two reasons:
- Exposure to sunlight can change the colour of e-liquid. This is normal and will not affect the quality or taste of the e-liquid.
- Your coil is at the end of it's life. It is safe to continue to vape but the quality and/or taste may be affected.
ATOMIZER LOW message appears on e-cigarette's LCD screen
This means your battery isn't powerful enough to run the coil in your tank.
Your tank may support a higher OHM coil however you may need a more powerful battery / mod.
My e-cigarette doesn’t work but the LCD screen illuminates when charging
Try a different charging cable and mains adapter. If the problem continues this suggests the device's circuit board has become damaged and will need replacing.
I get e-liquid in my mouth when taking a drag
This is most often caused by over filling your tank which floods your coil. You can resolve this by using pipe cleaners or tissue to dry the centre tube of your tank.
If the problem persists this could be caused by a coil at the end of it's life or a damaged tank.