To all our valued customers
Our Long Eaton store is now open to the public once again. We’ve put the following measures in place to help keep our customers and our staff safe during these challenging times:
- Only 3 customers allowed in the store at one time
- Markers for where to queue and where to be served
- A one way system
- Protective screen at the counter
- More frequent and thorough cleaning schedule
- Hand sanitising station
- 3 day quarantine for returned products
We recommend using contactless payment where possible, as well as making use of our Click & Collect service.
Same Day Local delivery to Long Eaton, Sawley, Sandiacre, Breaston and Draycott, and UK shipping are still available for orders placed online and by phone.
Our Derby store will remain closed whilst we figure out the best way to open safely.
We will update you should there be any further clarification on whether we are allowed to open and should we choose to do so.
Many thanks for your continued support during this period and we look forward to seeing you all back soon.
The minimum amount for free UK shipping will remain at £20, our free same day local delivery service will continue and we will carry on offering Click & Collect in our Long Eaton store to help best serve everyone we can.
Stay Safe & Stay Alert
Free Delivery on orders £20 or more
You will automatically qualify for free shipping if your order is £20 or more and will be applied during the checkout process.
Orders received before 4pm will be dispatched the same day and sent First Class via Royal Mail
Royal Mail have advised us of higher than normal volumes meaning deliveries may take up to a few days longer than usual.
Free Same Day Local Delivery – 6 Days a Week
We have set up a free local delivery service from Monday to Saturday for our Long Eaton store customers within the NG10 post code area. We also deliver to Breaston and Draycott however usual shipping fees apply.
Orders received before 3pm Monday to Friday will be delivered the same day
Orders received before 11am Saturday will be delivered the same day
This service will be maintained for the foreseeable future until the Government’s lock-down guidelines change
Click & Collect
You can now place your order and collect from our Long Eaton store.
uCig, 30-32 High Street, Long Eaton, Nottingham, NG10 1LL
Collections can be made between 9am and 5pm Monday to Saturday.
How to collect…
Please follow these steps to keep yourself and our staff safe during the ongoing COVID-19 situation:
- Follow the one way system in-store and queue at the marked points
- Wait to be called to the counter
- Confirm your name and order number when asked
- Wait for your order to be placed on the counter
Please remain 2 metres away from other customers and follow the guidance provided in-store.
A small number of products are web exclusives and are only available for shipping.
If anyone requires any assistance at all during this outbreak please contact us and we will endeavor to assist where we possibly can.