COVID-19 announcement

To all our valued customers

Due to the government announcement on 23/03/20 we have closed our stores with immediate effect. Online and telephone orders are still being processed as normal, please use our website or call 0115 946 4247.

We will update you should there be any further clarification on whether we are allowed to open and should we choose to do so.

Many thanks for your continued support during this period and we look forward to seeing you all back soon.

In the meantime, we have reduced the minimum amount for free UK shipping, introduced a free same day local delivery service and implemented Click & Collect in our Long Eaton store to help best serve everyone we can.

Free Delivery on orders £20 or more

You will automatically qualify for free shipping if your order is £20 or more and will be applied during the checkout process.

Orders received before 4pm will be dispatched the same day and sent First Class via Royal Mail

Royal Mail have advised us of higher than normal volumes meaning deliveries may take up to a few days longer than usual.

Free Same Day Local Delivery – 6 Days a Week

We have set up a free local delivery service from Monday to Saturday for our Long Eaton store customers within the NG10 post code area. We also deliver to Breaston and Draycott however usual shipping fees apply.

Orders received before 3pm Monday to Friday will be delivered the same day

Orders received before 11am Saturday will be delivered the same day

This service will be maintained for the foreseeable future until the Government’s lock-down guidelines change

Click & Collect

You can now place your order and collect from our Long Eaton store.

uCig, 30-32 High Street, Long Eaton, Nottingham, NG10 1LL

Collections can be made between 9am and 4pm Monday to Friday as well as between 10am and 12pm Saturday.

How to collect…

Please follow these steps to keep yourself and our staff safe during the ongoing COVID-19 situation:

    1. Ring the buzzer in the entrance and wait for a member of staff to greet you
    2. Confirm your name and order number when asked
    3. Wait for your order to be placed on the table outside

Please remain 2 metres away from the door at all times and do not wait in the entrance. If there is a queue, please use the markers on the shutter to stay 2 metres away from other customers.

If anyone requires any assistance at all during this outbreak please contact us and we will endeavor to assist where we possibly can.